CMC Markets Complaints
Where the initial query is not resolved to your satisfaction, or if you wish to make a complaint, you should notify CMC Client Management team by:
Email: email@example.com Telephone: +44 (0) 20 3003 8588 Post: 133 Houndsditch, London EC3A 7BX
Once we have received your complaint, we will acknowledge receipt promptly by email. Your complaint will be handled by someone who was not directly involved with the subject of the complaint. We aim to resolve your complaint and inform you of the outcome as soon as possible. If we are unable to respond to your complaint within five business days of receiving it, we will update you on the status of your complaint until such a time as our investigation is complete.
If we are unable to resolve your complaint within the agreed number of weeks after receiving it, we will contact you in writing to explain why we have been unable to issue a final response and provide an indication of when we expect to be able to provide one. We will also inform you that you can refer your complaint to the Independent Betting Adjudication Service (IBAS).
When investigating your complaint, we will take into account the subject matter of your complaint, the evidence you have provided, the evidence on our records and relevant guidance from our regulator, the Gambling Commission, and from IBAS. We will write to you setting out the outcome of your complaint and supporting reasons including details of how we have calculated any redress. We will also inform you that you can refer your complaint to IBAS if you remain dissatisfied and provide the relevant contact details. If you want IBAS to consider your complaint, you will usually need to refer it to them within six months of the date of our final response.
Independent Betting Adjudication Service (IBAS)
If we are unable to provide you with a final response within the timeframes mentioned above, we will provide you with an explanation as to why we are not in a position to do so, at which time, if you remain dissatisfied you will be entitled to refer your complaint to the Independent Betting Adjudication Service (IBAS). Contact details are as follows:
Independent Betting Adjudication Service PO BOX 62639 London EC3P 3AS Telephone: 020 7347 5883 Fax: 020 7347 5882 Email: firstname.lastname@example.org
CMC Complaints conclusion
By this CMC Complaints now you know If you have any CMC markets Complaints you can submit your CMC Markets problems on the CMC Markets Complaints review page at TopForexBrokers.com rating and comparison website.
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